Contact & Returns
We appreciate you shopping with us! Contact us regarding special requests, unlisted inventory, items visible on social media, wholesale / bulk purchase discounts, print and digital questions, consignment requests, and returns.
We are online only without a physical location.
Contact us: vintage.desmoines@gmail.com or by direct message on Instagram @ dsm_vintage.
DSM Vintage, PO Box 136, Polk City, IA 50226
RETURNS
We hope you love your purchase! Should a product not meet your expectations, we will graciously accept returns of undamaged physical products, that is not paper, within the required time-frame. The customer is responsible for the cost of return shipping fees. Return requests must be made in writing by email to vintage.desmoines@gmail.com or by text to 515-210-3386.
The agreed upon returned product(s) must be shipped with a tracking number and customer paid insurance, within 10 days of original tracked delivery. Returned products must be returned in the condition they were received for a full refund. Products damaged post-delivery are not eligible for returns or a full refund.
For purchases damaged during shipping:
Multiple photos of the shipment box and damaged product from multiple angles will be required from the customer. These will be provided to the shipping carrier as a part of the claim process. Photos of damage would be emailed to vintage.desmoines@gmail.com or by text to 515-210-3386.
The box, packing materials and the item purchased must be kept by the customer during the claim process, which can be long, as the shipping company such as USPS will require to see these as a part of discovery process. If the customer does not participate in this claim process, a refund may not be available. The shipping company such as USPS may reach out to you by postal mail regarding the claim. Insurance money is normally provided directly to the customer by the carrier such as USPS.
If a damaged product is shipped back to us for a refund, we will require all pieces of the damaged product returned including any and all cracked or broken pieces available. Full refunds are processed promptly at the time the returned product is received and/or at the time the insurance claim is processed. We cannot be held responsible for holds placed on returned funds by a banking institution such as Stripe.
We do not accept returns of our paper products, our prints, our print packs, our cards, French papers, antique paper packs, French or other foreign language paper packets and similar products. Please purchase review the images carefully and purchase responsibly.
DIGITAL IMAGES:
We do not accept returns, exchanges or provide refunds for any digital images or similar products of a digital downloadable nature. We provide details in the product description about the type of format of file you are purchasing (ie. Tiff, Jpeg, PNG, etc). If you need the image in a different format than purchased, the image will need to be purchased again in that new format.
Why Digital Images:
At DSM Vintage over our years of acquiring and selling antiques we have been in a unique position to house many scarce books, engravings, documents, paper items and more. We value these paper items and pieces of the past which may not sustain in the world forever and want to digitize these items from the 1800’s and before. We think these should be reasonably available to anyone as these beautiful pages were created by individuals from the past and edited by us.
These images are provided for purchase for public use such as prints, printed wall art in homes or businesses, mixed media art, printed scrapbooking or art projects, printed cards, post cards, or other digital uses.
Copyright and Intellectual Property Notice:
DSM Vintage will not be held liable to you or any other person or entity for any lost profits, litigation, punitive, indirect, consequential, incidental or other similar damages, costs or losses arising out of the purchase and/or use of these images. These images are believed to be without copyright or other intellectual property rights. Most images are from documents over 150 year old and the images have been personally modified and edited by DSM Vintage.
Babiebot, LLC (dba DSM Vintage)