Contact, International & Returns
We appreciate you shopping with us! Please contact us regarding special requests, unlisted inventory, items visible on social media, wholesale / bulk purchase discounts, print and digital questions, consignment requests, and returns.
We are Online Only without a physical location.
CONTACT:
DSM Vintage
PO Box 136, Polk City, IA 50226
contactdsmvintage@gmail.com
Follow us on Linktree at: https://linktr.ee/dsmvintage
INTERNATIONAL PURCHASES:
For our international friends shopping outside US, please shop with us on Etsy at: https://shopdsmvintage.etsy.com.
You will find most of our inventory there with international shipping options including reduced Etsy Shipping for smaller items.
All international shoppers are responsible for their own taxes, import fees, tariffs and VAT. We cannot be held responsible for customer fees incurred by the government or other entity once a shipment leaves our shop. We do our best to put the required VAT numbers and information on the box at the time of shipping and carefully pack and protect the items for overseas travel. We do have many years of experience shipping small items overseas by Etsy.
We cannot be held responsible for items held in customs for longer periods of time than the estimated delivery time of 1-3 weeks. On occasion, we do have items that are held in Chicago, IL USPS customs or other holding areas for long periods of time outside of our control. This does sometimes happen around the time of Christmas but can happen at any time.
We are sorry, we do not fraudulently misrepresent the items packed during shipment on labels or their purchase value for customers.
RETURNS
We hope you love your purchase! Should a product not meet your expectations, we will graciously accept returns of undamaged physical products, that is not paper, within the required time-frame. The customer is responsible for the cost of return shipping fees. Return requests must be made in writing by email to vintage.desmoines@gmail.com or by text to 515-210-3386.
The agreed upon returned product(s) must be shipped with a tracking number and customer paid insurance, within 10 days of original tracked delivery. Returned products must be returned in the condition they were received for a full refund. Products damaged post-delivery are not eligible for returns or a full refund.
For purchases damaged during shipping:
Multiple photos of the shipment box and damaged product from multiple angles will be required from the customer. These will be provided to the shipping carrier as a part of the claim process. Photos of damage would be emailed to contactdsmvintage@gmail.com or by text to 515-210-3386.
The box, packing materials and the item purchased must be kept by the customer during the claim process, which can be long, as the shipping company such as USPS will require to see these as a part of discovery process. If the customer does not participate in this claim process, a refund may not be available. The shipping company such as USPS may reach out to you by postal mail regarding the claim. Insurance money is normally provided directly to the customer by the carrier such as USPS.
If a damaged product is shipped back to us for a refund, we will require all pieces of the damaged product returned including any and all cracked or broken pieces available. Full refunds are processed promptly at the time the returned product is received and/or at the time the insurance claim is processed. We cannot be held responsible for holds placed on returned funds by a banking institution such as Stripe.
Babiebot, LLC (dba DSM Vintage)